Fufilment Policy
This Fulfillment Policy outlines how Venyrs delivers its services to you, including our refund, service fulfillment, cancellation, and delivery terms. By using Venyrs’ services or making a payment, you agree to the terms of this policy. Please read it carefully to understand your rights and our obligations. We also want to assure you that your payment information is handled safely and securely all payments are processed through our trusted payment processor, and Venyrs does not store your credit card details.
Service Fulfillment
Venyrs provides a combination of software and marketing services, and we are committed to fulfilling these services in a timely and effective manner. Here is how we deliver our various services:
Software Access: Once your purchase or subscription is confirmed, we will provide you access to the Venyrs software platform (our AI-powered venue marketing software). Typically, you will receive an email with account activation instructions or login credentials immediately or within the first 7 days after payment. This grants you digital access to our software (Software-as-a-Service). From that point, you can log in and begin using the platform’s features. We ensure that your software access remains active for the duration of your subscription or service term, as long as your account is in good standing.
Marketing Services: If you have signed up for marketing campaigns or consulting services, our team will reach out to you to begin fulfillment. We provide you with an onboarding for within a few hours after purchase to document your needs and gather any required information. Venyrs will then implement the agreed marketing services (for example, launching an advertising campaign, lead generation, or managing communications to venue clients) according to the plan we develop with you. We will deliver any tangible results or reports to you through the software dashboard or via email. You will be kept informed about key milestones, and we strive to achieve the objectives outlined in your service agreement.
Customer Onboarding: For all new clients, Venyrs provides an onboarding process to help you get started. After purchase, we will initiate our onboarding process and upon completion of your account we will schedule a launch (such as a phone call or video conference) to introduce you to our platform and services. During launch call, we guide you through setting up your account, understanding how to use the software tools, and outlining the marketing strategy moving forward. Launch is typically scheduled promptly (often within the first week after sign up) at a time convenient for you. This ensures you can fully utilize Venyrs’ services and know what to expect next.
Throughout the fulfillment of our services, Venyrs will maintain communication with you. If there are any unexpected delays or issues (for example, a technical issue with software access or a slight delay in launching a campaign), we will notify you as soon as possible and work to resolve the problem. Our goal is to deliver on our promises and provide you with the services you paid for in a satisfactory manner.
Cancellation Policy
We understand that circumstances can change, so we offer flexible cancellation options for our various services. Below are the conditions for canceling different types of Venyrs services and what happens when you cancel:
Monthly Subscriptions (Software Access): You may cancel your monthly software subscription at any time. Cancellation can be done through your online account settings or by contacting our support team, in line with easy cancellation methods required by lawperkinscoie.com. Once you cancel, no further subscription charges will be billed. You will continue to have access to the software until the end of the current billing period that you’ve already paid for, after which the access will expire. (For example, if you cancel in the middle of a month you’ve paid for, you can still use the service until that month is over, but it will not renew for the next month.)
Marketing Campaigns or One-Time Services: If you have engaged Venyrs for a one-time marketing campaign, project, or other service, you can cancel the service prior to its commencement or completion. If you cancel before we have started work on the campaign/project, you will not be charged (or will receive a full refund if you had pre-paid). If work is already in progress, we will pause the service upon your cancellation. We will determine any applicable refund based on work completed versus work not yet done. (For instance, if you cancel a marketing campaign halfway through its duration, we may refund a portion of the fee corresponding to the unfulfilled part of the service, while retaining the portion covering the work already completed.) We aim to be fair and transparent in these cases and will communicate with you about any costs incurred. Please note that certain services that have been fully delivered or custom work that has been done may not be cancelable or refundable after the fact.
How to Cancel: To cancel any Venyrs service, you can use one of the following methods (whichever is most convenient for you): (a) Email or Phone – contact our customer support via email or phone (see Contact Information below) and inform us that you wish to cancel. We do not require any inconvenient steps for cancellation; a straightforward request is sufficient. In all cases, we will send you a confirmation email once your cancellation is processed, typically within 1-2 business days.
Effect of Cancellation & Future Billing: After cancellation, your access to services will continue until the end of the paid period (if applicable), but no new charges will be incurred going forward. If you had paid for a longer-term in advance (e.g., an annual plan) and you cancel before the term is up, we will provide a pro-rated refund for the remaining unused period as described in the Refund Policy aboveperkinscoie.com. Cancelling a service means that at the end of the current service period, we will discontinue the service and you will not be billed again. You will lose access to the software or cease receiving the marketing service after the service period concludes. Of course, you are welcome to re-subscribe or use our services again in the future if you choose.
Refund Policy
Venyrs strives for customer satisfaction and adheres to a fair refund policy. We describe below the conditions under which you may receive a refund
Eligibility and Timeframe: You may request a refund within 30 days of the start of the service. Refunds are typically available if the service has not yet been fully delivered or accessed. For example, if you cancel a marketing campaign before work has begun, you can be eligible for a refund.
How to Request a Refund: To initiate a refund, please contact our support team (see Contact Information below) and provide your account details and reason for the request. We will review your request promptly and inform you of the outcome.
Conditions for Refund Approval: Refunds are granted if you meet the above timeframe and the service outcome falls within our refund criteria. Valid reasons may include not receiving the service as described, inability to access the software due to an issue on our end, or cancellation of a service before it has been rendered. If the service was already delivered as promised (for instance, a completed marketing campaign or after prolonged use of the software), refunds may not be available, except as required by law or special circumstances.
Partial and Pro-Rated Refunds: If you paid in advance for a service period (e.g. an annual software subscription or a multi-month campaign) and you qualify for a refund, we will issue a pro-rated refund for any unused portion beyond the current billing. This means you only pay for the time or work already delivered, and the remainder is returned to you.
Refund Method: Approved refunds will be issued to the original payment method (for example, credited back to the same credit card or bank account used for purchase). Please allow a reasonable processing time for the refund to appear, as payment processors and banks may take 5–10 business days to finalize the transaction. We will notify you via email once your refund has been processed.
(Note: Because Venyrs provides digital services rather than physical goods, we do not have a “product return” process. This refund policy covers your right to reimbursement under the conditions above, in lieu of any product returns.)
Delivery Terms
All Venyrs services are delivered digitally or through remote communication methods (there are no physical goods shipped). We clarify below how our services are delivered and the typical timelines:
Digital Access for Software: Venyrs software is provided as a cloud-based service. Delivery of the software service means granting you user access. This is done by creating your account and providing login credentials or activation links via email. Because it’s a SaaS (Software-as-a-Service), you use it online through our website or application there is no tangible product to receive. Delivery is thus essentially immediate access once your account is set up and payment is confirmed.
Remote Service Delivery: Our marketing and support services are delivered remotely. Communication will be via email, phone, video conference, and through the Venyrs platform itself. Any deliverables (such as marketing reports, analytics data, or strategy documents) will be sent electronically to you, typically via email or made available in your online account dashboard. If training materials or documentation are part of our service, those too will be delivered as digital files or accessible online.
Onboarding and Training: As part of delivery, we include an onboarding session (as noted in Service Fulfillment) which is delivered through a phone call or video meeting. This is scheduled with you and conducted remotely. The delivery of this onboarding is considered part of the service delivery, ensuring you have received the guidance needed to utilize our services.
Timelines and Scheduling: We strive to deliver all services within the timeframes promised. Software access is delivered within 7 days. Marketing campaign schedules or consulting session times will be agreed upon with you in advance. If a service involves ongoing work (e.g. a month-long campaign), the “delivery” is continuous throughout that period, with updates provided along the way. If any service delivery will take longer than initially expected, we will inform you and provide a revised timeline. Our commitment is to transparency and to meeting our obligations as closely as possible to the promised schedule.
No Shipping Charges or Physical Delivery: Since our offerings are digital, there are no shipping terms or physical delivery conditions to worry about. You will not incur any shipping fees, and there’s no need to wait for any physical package. Everything needed to access and enjoy Venyrs’ services will be provided electronically.
In summary, Venyrs delivers its services through digital channels promptly after purchase. You will receive all necessary access and information to begin using the service without any physical shipment. We make every effort to ensure that the delivery of our services meets your expectations and the descriptions provided at the time of purchase.
Contact Information
We believe in open communication and encourage you to reach out if you have any questions, concerns, or disputes regarding our services or this Fulfillment Policy. Venyrs provides multiple contact methods so that you can easily get in touch. We will do our best to respond promptly and address your needs.
Email: You can email our support team at [email protected]. This is often the fastest way to reach us for any inquiries or to initiate a cancellation/refund request. We typically respond to emails within 1-2 business days. Phone: You may call us at (647) 956-3733 to speak with a customer service representative. Our business hours for phone support are Monday–Friday, 9:00 AM to 5:00 PM (Eastern Time). If you reach us after hours or if all agents are busy, please leave a voicemail with your name, contact number, and issue, and we will return your call as soon as possible.Mailing Address: For any formal correspondence or if you prefer to write to us, you can reach us at: Venyrs, 131 Continental Drive Suite 305 Newark, DE 19713 USA. Please note that written mail inquiries may take longer for us to receive and respond to, but we will address them with the same priority once received. Website Contact Form: You may also use the contact form on our website to send us a message. This form collects your name, email, and message, and our team will respond via email or phone.
No matter which contact method you choose, please provide as much detail as possible about your question or issue so we can assist you effectively. If you are contacting us about a specific transaction or service, including information like your account email, order date, invoice number, or project name will help us locate your records quickly.
Dispute Resolution:
We prefer to resolve any issues directly with you. If you have a dispute or feel that something in our service was not as expected, we encourage you to contact us first to resolve the matter amicably. We are committed to finding a fair solution, whether it’s providing a refund, extending a service, or clarifying a misunderstanding. However, if we cannot resolve your issue to your satisfaction, you may have the option to pursue further action through your payment provider (e.g., disputing a charge with your credit card company) or through legal means. We sincerely hope that will not be necessary and will work with you in good faith to address concerns.
Conclusion:
Venyrs values your business and trust. This Fulfillment Policy is provided to ensure you have a clear understanding of how we handle our services, from the moment you sign up to any need for refunds or cancellations. If you have any questions about this policy or any aspect of our services, please don’t hesitate to reach out to us through the contact information above. Thank you for choosing Venyrs – we look forward to successfully fulfilling your venue marketing and software needs in a way that exceeds your expectations.
Privacy Policy
LAST UPDATED May 20th, 2023
Introduction
This page (“Privacy Policy” or “Policy”) provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using Venyrs AI, ("Venyrs AI") services, including the services made available through this web site, and any other software or services offered by Venyrs AI in connection with such services (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.
What information does Venyrs AI collect and store?
Personal Information
When expressing an interest in obtaining additional information about the Services or registering to use the Services, Venyrs AI requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, Venyrs AI also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).
Data, Diagnostic & Login Information
Using Venyrs AI’s Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs, etc. (this is collectively referred to below as “Data”). This information will be stored and maintained on Venyrs AI’s web site. If you run into technical errors in the course of using the Services, Venyrs AI may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process (“Login Information”).
Analytics Information
As you navigate Venyrs AIs website and use our Services, Venyrs AI may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on Venyrs AI’s website (such as web pages viewed and links clicked). Collectively, this information is referred to as “Analytics Information.”
Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites.
Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
Users may opt out of personalized advertising by visiting Ads Settings or by visiting www.aboutads.info.
Geo-Location Information
Venyrs AI does not collect any information regarding your real-time geo-location while using the Services; however, it may do so at some point in the future. We will request your permission before collecting such information.
What does Venyrs AI do with the information it collects?
Venyrs AI uses the information it collects in the following ways:
Personal Contact Information – We use this information primarily to administer our Services to you and provide you with updates and product announcements. Per the Privacy and Conditions, we may use some of your information for marketing purposes, as explained below.
Billing Information – Venyrs AI does not store any Billing Information on its servers. Instead, we use a payment provider, Stripe (www.stripe.com), to store and process all payment related transactions. Find information regarding
Stripe’s privacy policy here
.
Data, Diagnostic Information and Login Information – We use this information solely for the purpose of administering and improving our Services to you.
Analytics Information – Venyrs AI may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization required for the Services to process their requests.
Sharing & Disclosure of Private Information
Third Party Applications and Your Use
Venyrs AI provides users with the ability to link to their Data on third party sites such as Facebook, Twitter and LinkedIn. Such linking is at the complete discretion of users. Because of this, Venyrs AI cannot be held responsible or liable for the linking of user’s Data to such third party sites, nor for how these third party sites use such links.
Marketing and Publicity
Per our Privacy and Conditions, you agree to permit Venyrs AI to identify you as a customer and to use your name and/or logo in Venyrs AI’s website and marketing materials.
Sale of Personal Information
Venyrs AI does not sell, rent, or trade your private information to any third parties in any way.
Service Providers and Business Partners
Venyrs AI may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.
Non-Private or Non-Personal Information
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.
Our Use And Disclosure of Information
Venyrs AI will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy. This applies to information about our customers and information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).
Internal Uses of Your Personally Identifiable Information
We collect, store and process your personally identifiable information on servers located in the United States. Due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you in order to:
Develop and deliver our services Process your transactions Provide customer service and manage your account Improve our products, services and marketing.
We provide access to personally identifiable information about our users only to those who require it for the above purposes.
Venyrs AI will not sell or rent any of your personally identifiable information to third parties. Venyrs AI will not share any of your personally identifiable information with third parties except in the limited circumstances described below.
We share information with service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, and information management and analytics. If content generation is included in your services, we may share information with service providers under contract to create, edit and/or publish such content. These third parties are obligated to protect your information and are contractually prohibited from using your personally identifiable information for any other purpose. They are never permitted to share your information with any third parties. They are authorized to use your personal information only as necessary to provide these services to Venyrs AI.
We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our Privacy of Use and/or to protect our right, protect your safety and the safety of others. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we reserve the right to provide that person or entity’s contact information (but not bank account or credit card information) to victims who request it.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified subscriber or limited group of subscribers, we will make reasonable business efforts to contact the subscriber(s) before providing information to the party that requests it. We cannot guarantee that we will be able to do so in all cases, whether due to a time limit, court order, inability to effectively contact a subscriber, or other circumstances.
When a user signs up for a co-branded version of our service through links to Venyrs AI.com from our co-branded partner’s website, Venyrs AI will share with the co-branded partner that user’s name, e-mail address and physical address in order to provide enhanced integration between Venyrs AI’s services and the services of our co-branded partner. If you do not want your information shared with Venyrs AI’s co-branded partner, sign up for Venyrs AI directly through Venyrs AI.com and other sub-domains and not through a link from our partner’s website.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising. It will not be shared with third parties for their marketing purposes. These third parties are contractually obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose.
As with any other business, it is possible that in the future, Venyrs AI could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Venyrs AI, including customer account information, but would continue to be bound by this Privacy Policy until it is amended.
We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
The implementation of our Services, by its very nature, may require using your personally identifiable information to locate other information about you. Such use may include, but not be limited to, using your information to search the publicly accessible Internet sites as well as searching private information databases and sites.
The implementation of our Services, by its very nature, may require revealing your personally identifiable information in order to effect removal of Internet content about you. For example, we may have to disclose your name to a website in order to notify them to remove Internet content about you. This occurs with your express permission for a specific, given purpose.
Internal Uses of Your Personally Identifiable Information
We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by Venyrs AI’s customer care team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.
Changes To Privacy Policy
If we decide to make material changes to our Privacy Policy, we will notify you by e-mail through the primary e-mail address specified in your account and/or post those changes to this Privacy Policy on the Website homepage prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you.
You are also responsible for regularly reviewing the Privacy Policy and related documents. We reserve the right to modify this Privacy Policy at any time. No amendment to or modification of this Policy will be binding unless in writing and signed by a duly authorized representative of Venyrs AI, or posted to the Site by a duly authorized representative of Venyrs AI.
In the event that Venyrs AI goes through a business transition, such as a merger, an acquisition by another company, or a sale of a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the site for 30 days after a change of ownership or control of their personally identifiable information. If, as a result of the business transition, a user’s personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given a choice consistent with our notification of changes section.
Internal Uses of Your Personally Identifiable Information
If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland. “Personal Data” is any data that relates to an identified or identifiable natural person. Examples of Personal Data include identifiers such as name, location data, and unique online identifiers.
In addition to the principles, practices and policies set forth above in this Privacy Policy, Venyrs AI has adopted the following principles to govern its collection and processing of Personal Data:
Personal Data shall be processed lawfully, fairly, and in a transparent manner.
The Personal Data collected will only be those specifically required to fulfill Venyrs AI’s obligations to deliver the Venyrs AI service.
Personal Data shall only be retained for as long as it is required to fulfill contractual requirements.
Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.
The data subject has the right to request from Venyrs AI access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to Venyrs AI.
About the California Consumer Privacy Act (CCPA)
Effective on January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to obtain certain information collected by the business with whom they have established business relationships.
If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by submitting a request through this link.
Community
Our Services may include publicly accessible community services such as blogs, forums, and wikis. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts on these communities may remain even after you cancel your account.
Questions, Complaints and Contacts
If you have any questions regarding this Privacy Policy, please contact us at privacy@Venyrs AI.com, or by mail at the address below:
Venyrs AI,
Attn: Privacy Officer
131 Continental Drive, Suite 305
Newark, Delaware
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